Frequently Asked Questions
Do you provide a domain name for my website?
Yes. If you don’t already own a domain name, we can purchase and cover the annual cost of one available domain name for as long as you are in an agreement. If you already have a domain name, we recommend leaving it where it is and we will take care of pointing it to our servers when your new website is ready to go live.
Do you provide email addresses?
Because of the increasing complexity and requirements of email, we do not offer email addresses at this time. We recommend using a dedicated email service such as Google’s GSuite or Microsoft Office 365 for your organization’s email addresses. However, we will setup the necessary MX records to make your email addresses work with the outside email service of your choosing.
Can I cancel or downgrade before the end of the agreement term?
There’s no option to cancel or downgrade the agreement early. This is because we distribute the cost of your initial website design and development (in addition to the unlimited changes, hosting, and backups) over 12 (or 18) monthly payments, and most of the design and development happens at the beginning of the agreement term. However, you’re welcome to pay off the total amount of the agreement at any time and we will honor our commitment to provide our promised services for the remainder of the agreement term.
Do you provide email addresses?
Because of the increasing complexity and requirements of email, we do not offer email addresses at this time. We recommend using a dedicated email service such as Google’s GSuite or Microsoft Office 365 for your organization’s email addresses. However, we will setup the necessary MX records to make your email addresses work with the outside email service of your choosing.
Can I make changes to my website?
Yes. We build every website using WordPress, which makes it easy for you to login and make changes to your website. However, some changes are more difficult than others, and we DO NOT provide website training. We do offer UNLIMITED CONTENT CHANGES as part of all of our plans.
Can I pay by check?
We do not accept check payments. All plans are set up on monthly auto pay from a valid debit or credit card. This is to avoid interruption in payment and to cover the cost of development as well as ongoing updates.
Will you host my new website?
Yes. Our plans cover the cost of website hosting on safe and reliable dedicated servers. Your website is backed up regularly to keep your software up-to-date to avoid security breaches.
I already pay for website hosting. Can I keep hosting my new site with that company?
Keeping your new website safe, secure, and running efficiently is a huge priority for us. For this reason, we will not install your new website on any other servers. However, once your new website is live on our server, you can cancel your current hosting plan if it doesn’t have any other websites or email connected to it. Contact us if you have detailed questions regarding our dedicated servers and hosting.
How long will it take to build my website?
The development time varies slightly based on which plan you choose. Our starter websites can be launch in as little as 2-3 weeks. Our general time frame for PRO websites is 6-8 weeks. However, all time frames depend on the complexity of features and your responsiveness.
Can I upgrade my monthly plan in the middle of my agreement term?
Yes, but because we distribute the cost of your initial website design, development, and included features for your particular plan over 12 (or 18) monthly payments, you would be required to pay the difference in cost between your current plan and the upgraded plan for the months that have already passed in addition to the increased cost per month of the new plan.
What happens at the end of the agreement?
Once your 12 month agreement is complete, you own your website and all of it’s content. If you choose to move your site to another company or host provider, we’ll work with your new provider to transfer your site. However, most of our clients choose to continue with one of our renewal options.
How long does it take for you to make changes to my website?
After your website is live, basic updates and content revisions will be completed within 5 business days. All update requests are submitted via email unless otherwise arranged. New pages and features take longer depending on the complexity of the request. For more detailed information about revisions, see our Turnaround Times.
Is there a limit to the amount of changes?
There’s no limit. You can request as many basic changes as you’d like within the above turnaround times. New feature requests are limited to the plan that you are on.
